SureStay® understands hotel operations. We offer an integrated system of staff expertise and on-property support to help you provide a superior guest experience and achieve a powerful return on your investment.
Our quality assurance program helps protect every owner's investment while maintaining product excellence and guest satisfaction across the globe. Our Brand Managers regularly review every franchise property to assure each meets the cleanliness, condition and brand standards that guests expect and that define our brand. All SureStay properties will have access to guest satisfaction feedback and data through Medallia to help get a timely sense of how your property is performing with valued customers.
The knowledgeable and experienced Brand Management team specializes in hotel facility evaluation, on-site training and hotel operations consulting to help franchisees run their business smoothly and profitably. Each Brand Manager has many years of hospitality industry experience and has earned the Certified Hotel Administrator (CHA) designation. As your central point of contact, your Brand Manager can help you navigate through the activation process and assist in ongoing business needs.
Revenue management is both a science and an art. SureStay combines one of the most proficient and knowledgeable revenue management teams in North America with a State of the Industry revenue management system. Our Revenue managers are required to attain and maintain two specific industry certifications, CHRM and CHIA and provide support to hotels. The BestRev, revenue management software, provides a menu of functions including :demand forecasting, competitive rate shopping, and pricing recommendations, updated each morning. Adjust and maximize your revenue in 5 minutes a day.
Everyone wins with well-trained, professional hotel leadership and staff. Properties are more competitive, operations are more efficient, staff members are more motivated and guests are better served – resulting in a more profitable hotel thanks to SureStay's operational support, which includes online training through SureStay University.
SureStay's supply team works with over 500 endorsed suppliers to negotiate the best value on a vast range of hotel products. Our knowledgeable supply professionals will help you in making sure you have everything you need to provide your guests with well-maintained and appropriately supplied accommodations.
Your hotel will receive extensive on-property training during your activation week, however that is just the beginning. Our support continues with professional assistance in hotel operations, revenue management, marketing and sales and more. Explore all aspects of SureStay's marketing, sales and operations support.
Each SureStay® branded hotel is independently owned and operated. ©2017 SureStay Inc. All rights reserved. This information is not intended as an offer to sell, or the solicitation of an offer to buy, a franchise. It is for information purposes only. Currently, the following states regulate the offer and sale of franchises: California, Hawaii, Illinois, Indiana, Maryland, Michigan, Minnesota, New York, North Dakota, Oregon, Rhode Island, South Dakota, Virginia, Washington, and Wisconsin. If you are a resident of or want to locate a franchise in one of these states, we will not offer you a franchise unless and until we have complied with applicable pre-sale registration and disclosure requirements in your state.